In the spirit of networking company serving exceptional customer, the following books for small business owners and large businesses alike are highly rated by critics and readers. Erie Insurance Corporate Librarian Adam Groves organized this list, which is limited to books published in 2013, based on the recommendations of its ERIE colleagues.
This is what happens at the top of their list when it comes to the power of hardbacks, paperbacks and ebooks to work for you and your business.
- 1. Success depends on how we interact with others
Give and Take :. A revolutionary approach to success
- by Adam Grant reveals the effectiveness of networking, collaboration, influence, negotiation and leadership skills and can affect your definition your business'-success.
2. The Unstoppables: Tapping Your Entrepreneurial Power Bill Schley is New York Times bestseller analyzing the "emotional mechanics" that define entrepreneurs on the move. It gives you six sets of rules to help you take your business to the next level.
3. Is your business equipped to change with your customers? What is the business of the future? Changing the way companies create experiences Brian Solis aligns customer experience innovation and leadership in an effort to support business performance for a new generation of consumption.
4. Creating a place where people want to work and succeed is important for every business. No Excuses :. How you can turn any workplace in a Great One by Jennifer Robin and Michael Burchell proves that any business can change for the better when you have the right tools and mindset
5. SmartTribes :. How to Become a Brilliant Teams Together by Christine Comaford shows how you can revive and engage your team by replacing the old mentalities limiting new practices that promote optimal performance
6. Crafting the customer experience for people not Like you: How to Delight and Engage customers of your competitors Do not Understand by Kelly McDonald explains how companies can foster long-term loyalty and brand preference with the service exceptional customer and personalized.
The capacity for innovation and adaptation is essential to your success. With these readings, you will gain new tools to move your team and your business.
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